Refund policy

Return, Refund & Cancellation Policy – Zorvika

At Zorvika, customer satisfaction is important to us. Please read our return and refund terms before placing an order.

1. Return Eligibility

Customers must report damaged, defective, or incorrect products within 48 hours of delivery.
Products must be unused and returned with original packaging, tags, and accessories.
A clear unboxing video and photographs may be requested to verify damage or incorrect items.

2. Non-Returnable Products

Products marked as non-returnable on their product pages cannot be returned unless they arrive damaged, defective, or incorrect.

3. Refunds

Once an approved return is received and inspected, we will notify you about the refund decision.

Approved refunds will be processed to the original payment method, where possible. Processing time may depend on the payment provider or bank.

4. Order Cancellation

Cancellation requests must be submitted before the order is dispatched. Once dispatched, cancellation may not be possible.

5. Wrong or Damaged Products

If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery with your order number, photographs, and supporting evidence.